Draft — this policy is still being reviewed and may change before IME is publicly available.
Who we are
This website and the IME application are operated by DC Software Solutions (“we”, “us”), a New Zealand business. We handle personal information in line with the New Zealand Privacy Act 2020.
What this website collects
This website sets no cookies and runs no analytics or advertising trackers. Like any website, our hosting provider records standard request information — IP address, browser type and the page requested — to deliver the site and protect it from abuse.
When you request access
The request access form asks for your name, company, email address, phone number and an optional message. We use this only to reply to you, set up a walkthrough or account, and keep a record of the conversation. We do not sell it or add you to marketing lists without asking.
When you use the chat assistant
The “Ask IME” chat on this website is answered by an AI model, Claude, provided by Anthropic. What you type is sent to Anthropic to produce each answer; Anthropic processes it under its commercial terms and does not use it to train its models. We do not store the conversation: it lives in your browser tab and is gone when you close or reload the page. Please do not share personal or confidential details in the chat.
If you choose Talk to Sales, the name, company, email address and phone number you enter, together with the conversation so far, are emailed to our team so we can reply. We treat that email like any other enquiry, as described above.
Data you keep in IME
Business records your organisation enters into IME — customers, suppliers, staff, contracts and the like — belong to your organisation. We process them on your behalf to provide the service, under the terms of your agreement with us, and do not use them for any other purpose.
Where it is stored
This website is served by Cloudflare, the chat assistant's answers come from Anthropic, and the IME application is hosted on Amazon Web Services, which means information may be stored or processed outside New Zealand. We use these providers because they apply security safeguards comparable to those required in New Zealand.
How long we keep it
We keep enquiry details for as long as we are in contact with you, and application data for as long as your organisation uses IME and any period your agreement or the law requires afterwards.
Your rights
You can ask to see the personal information we hold about you and ask us to correct it. To do so, or to raise a privacy concern, email support@dcsolutions.dev. If you are not satisfied with our response you can complain to the Office of the Privacy Commissioner.